Effective Date: January 3, 2026
Last Updated: April 23, 2026
Medaica Inc. (“Medaica,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal and health-related information responsibly, securely, and transparently.
This Privacy Policy explains how Medaica collects, uses, stores, shares, and protects information when you use our websites, mobile applications, virtual healthcare services, virtual auscultation exams, and related services (collectively, the “Services”).
By accessing or using the Services, you acknowledge and agree to the practices described in this Privacy Policy.
Scope of This Privacy Policy
This Privacy Policy applies to information collected by Medaica in connection with the use of our Services.
Certain third-party platforms or providers used in connection with Medaica services — such as payment processors, cloud hosting providers, analytics providers, app stores, or telehealth infrastructure providers — may maintain separate privacy policies and terms governing their own services.
This Privacy Policy is intended to provide transparency regarding Medaica’s information handling practices and does not reduce any rights available under applicable law.
Information We Collect
Depending on how you interact with Medaica, we may collect the following categories of information.
Health Information
- Heart and lung sound recordings collected during virtual exams
- Exam-related notes, observations, and results
- Information submitted during healthcare assessments or consultations
- Clinician review information and related communications
Account and Contact Information
- Name
- Email address
- Phone number
- Account credentials or identifiers
- Communication preferences
Device and Technical Information
- Device type and model
- Operating system version
- IP address
- Mobile device identifiers
- Browser type
- Application version information
- Log files and crash reports
Usage Information
- Information regarding interactions with the Services
- Session activity and feature usage
- Performance and troubleshooting data
Customer Support Communications
- Information you provide when contacting Medaica support or communicating with our team
You may choose not to provide certain information, although doing so may limit the availability or functionality of certain Services.
How We Use Information
Medaica may use information to:
- Provide and operate the Services
- Support virtual auscultation exams and clinical review workflows
- Facilitate communication between users and healthcare professionals
- Authenticate accounts and maintain platform security
- Improve, maintain, troubleshoot, and optimize Services
- Monitor reliability, functionality, and system performance
- Conduct quality assurance and internal auditing
- Respond to customer support requests
- Comply with legal, regulatory, and compliance obligations
- Protect the safety, rights, or security of users, clinicians, Medaica, or others
Where required by law, Medaica obtains consent before collecting or processing sensitive health information.
By using the Services, you consent to the collection and use of information as described in this Privacy Policy.
AI-Assisted Review and Human Oversight
Heart and lung sound recordings and exam-related information are reviewed by qualified human clinicians.
Medaica may use software-assisted analysis tools, workflow support systems, and quality assurance technologies to help organize information, identify patterns, support workflow prioritization, and assist clinicians during review.
These tools are intended to support clinical workflows and are not intended to independently diagnose medical conditions or replace professional medical judgment or licensed healthcare professionals.
Analytics and Diagnostics
Medaica may use analytics, diagnostics, crash reporting, and performance monitoring tools to help maintain, secure, troubleshoot, and improve the Services.
These tools may collect technical and usage-related information about how users interact with the Services.
Information Sharing
Medaica does not sell or rent personal information or health information to advertisers or unrelated third parties.
We may share information:
- With clinicians and healthcare professionals involved in your care or exam review
- With trusted service providers that help operate our systems and Services
- With cloud hosting, analytics, communications, authentication, diagnostics, infrastructure, or support providers operating under confidentiality and security obligations
- When required by law, regulation, legal process, or governmental request
- When necessary to protect rights, safety, security, or prevent fraud or misuse
- In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets involving Medaica
Information is shared only as reasonably necessary and consistent with applicable privacy and security requirements.
Third-Party Service Providers
Medaica may use trusted third-party service providers to support operations including:
- Cloud hosting and infrastructure services
- Analytics and diagnostics services
- Authentication and security services
- Communication and notification services
- Payment processing services
- Customer support systems
These providers may process information on Medaica’s behalf subject to contractual confidentiality and security obligations.
De-Identified and Aggregated Data
Medaica may use de-identified, anonymized, or aggregated information for:
- Research
- Analytics
- Product improvement
- Quality assurance
- Service optimization
This information is processed in a manner intended to prevent identification of individual users.
Data Retention
Medaica retains information only for as long as reasonably necessary to:
- Provide Services
- Maintain operational and security records
- Comply with legal, regulatory, contractual, and healthcare record retention obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the nature of the information and applicable legal requirements.
International Data Processing
Information may be stored or processed in the United States or other jurisdictions where Medaica or its service providers operate.
By using the Services, you acknowledge that information may be transferred to and processed in jurisdictions that may have different data protection laws than your jurisdiction.
Your Rights and Choices
Depending on applicable law, you may have the right to:
- Request access to applicable personal information
- Request correction of inaccurate information
- Request deletion of applicable information
- Request export of applicable personal information
- Ask questions regarding how information is used
- Withdraw consent where applicable
- Choose not to proceed with a virtual exam
Certain information may need to be retained to comply with healthcare, legal, regulatory, contractual, or security obligations.
To exercise applicable rights or submit a request, contact us using the information below.
Account Deletion Requests
You may request deletion of your account or applicable personal information by contacting Medaica using the contact information below.
Certain information may be retained where required by law, healthcare record retention obligations, security requirements, fraud prevention purposes, or legitimate operational needs.
Security
Medaica uses reasonable administrative, technical, and physical safeguards designed to help protect information stored in Medaica-controlled systems.
These safeguards are designed to support applicable healthcare privacy and security requirements where applicable.
However, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure, and Medaica cannot guarantee absolute security.
Security Incident Notifications
If Medaica becomes aware of a security incident affecting personal information, we will provide notifications as required by applicable law.
Cookies and Similar Technologies
Medaica and its service providers may use cookies, analytics tools, and similar technologies to:
- Operate and secure Services
- Improve functionality and performance
- Understand usage patterns
- Troubleshoot technical issues
Users may manage certain browser or device privacy settings independently.
Third-Party Links and Services
The Services may contain links to third-party websites or services not controlled by Medaica.
Medaica is not responsible for the privacy practices or content of third-party services. Users should review applicable third-party privacy policies before providing information to such services.
Important Communications Notice
Please do not send sensitive medical information through unsecured email or general customer support channels unless specifically instructed to do so through approved secure workflows.
Children’s Privacy
Medaica services are intended primarily for adults.
An adult may use Medaica services in connection with the care of another individual, including a child, where appropriate and permitted by law.
Medaica does not knowingly collect personal information directly from children without appropriate authorization where required by law.
No System Is Perfect
While Medaica takes privacy and security seriously and continually works to improve safeguards, no system can be guaranteed to be 100% secure or free from unauthorized access.
Changes to This Privacy Policy
Medaica may update this Privacy Policy from time to time.
When updates are made, we will revise the “Last Updated” date above and post the updated version through appropriate channels.
Continued use of the Services after updates become effective constitutes acceptance of the updated Privacy Policy where permitted by law.
Contact Us
If you have questions about this Privacy Policy or how information is handled, please contact us:
Medaica Inc.
support@medaica.com
170 S. Green Valley Pkwy Ste 300, Henderson NV 89012