Medaica At-Home Heart Exam FAQs

After you place your order, you’ll receive a confirmation email. We’ll prepare and ship your Medaica Home Heart Exam Kit, and you’ll receive tracking information as soon as it’s on the way. Your M1 will arrive with a Quick Start Card that includes a link and QR code to access the Medaica patient portal, where you can get started and schedule your guided heart exam.

Orders normally ship within 1-3 business days after purchase.

Most orders arrive within 2–5 business days after shipping, depending on your location. If you choose UPS 2nd Day Air at checkout, your order should arrive within 2 business days after it ships. You’ll receive tracking information with an estimated delivery date once your order is on the way.

Yes. We’ll email you tracking information when your order ships, and you may also receive delivery updates as your package moves toward delivery.

You can follow your order using the tracking link emailed to you when your kit ships. If you can’t find your tracking information or something doesn’t look right with your delivery, please contact Medaica Support and we’ll be happy to help.

Yes. Simply check the box “This exam is for someone else” when ordering and enter their name and email address. We’ll use that information to help them access Medaica and schedule their exam.

Yes, if your order has not shipped yet, we can update the shipping address for you. Please contact us as soon as possible, because we often prepare and ship orders quickly.

Call 1-888-MEDAICA (1-888-633-2422) or email support@medaica.com.

If your order has already shipped, Medaica cannot change or reroute the delivery address. You can contact the shipping carrier directly with your tracking number to ask if any delivery options are available.

Yes. If your order has not shipped yet, please contact Medaica Support as soon as possible and we’ll be happy to cancel your order for a full refund.

If your order has already shipped, it can no longer be canceled. You may return it within 30 days of delivery under our Return Policy. If you plan to return your kit, please do not open the device package, as opened packages are subject to a $50 disposal fee for sanitation reasons.

Please review our Return & Open-Box Policy for full details.

Medaica is currently available only in the United States.

We’re actively working toward the regulatory approvals required in other countries, with the goal of bringing Medaica to customers around the world in the near future.

Don’t worry - there are a few steps that can often help locate a missing package quickly.

If tracking shows “Delivered” but you don’t have your package:

• Check around your home and with nearby neighbors in case it was left in an unexpected location.
  
• Contact your local post office or delivery carrier with your tracking number and ask if they can provide more information about the delivery.
  
• If possible, ask or leave a note for your regular mail carrier or delivery driver, as they may remember where the package was left.
  

If your local carrier is unable to help locate the package, or if your package arrived damaged, please contact Medaica Support and we’ll be happy to step in and help with the next steps.

Your Medaica Heart Exam Kit includes everything you need to complete your guided exam and receive your report from the comfort of home:

• Medaica M1 digital stethoscope with USB-C connector
  
• USB-A (USB 2.0) adapter
  
• Lightning adapter
  
• Quick Start Card with access to the Medaica patient portal
  
• One guided Medaica Heart Exam
  
• AI-assisted, cardiologist-reviewed cardiac report
  

The Couples Heart Exam Kit includes everything you need to complete two individual guided heart exams from the comfort of home:

• One Medaica M1 digital stethoscope with USB-C connector
  
• USB-A (USB 2.0) adapter
  
• Lightning adapter
  
• Quick Start Card with access to the Medaica patient portal
  
• Two guided Medaica Heart Exams
  
• Two AI-assisted, cardiologist-reviewed cardiac reports
  

Each person completes their own exam and receives their own cardiac report.

The Couples Heart Exam Kit is also a great way to save compared with purchasing two separate exam kits. It’s an easy option for couples, family members or friends who would both like a Medaica Heart Exam.

An Add-On Exam is an additional Medaica Heart Exam for someone who already has access to a Medaica M1 digital stethoscope. Because you already have the M1, there’s no need to purchase another device.

Each Add-On Exam includes:

• One guided Medaica Heart Exam from the comfort of home
  
• One AI-assisted, cardiologist-reviewed cardiac report
  

Add-On Exams are a convenient way to track your heart health over time or share access to your M1 with a friend or loved one who would like to complete their own Medaica Heart Exam.

• Standalone M1: The Medaica M1 is designed to be used as part of the guided Medaica Heart Exam experience, so we do not sell it as a standalone stethoscope.
• Replacement M1: If you already own an M1 and yours is lost or damaged, replacement devices are available for purchase.

No. The M1 is yours to keep. You can use it for additional Medaica exams in the future or pass it along to a friend or family member who would like to take a proactive approach to their heart health.

Yes. Your M1 can be used by another person, but each person needs their own Medaica exam and patient information.

If you have additional exams available in your account, simply log in and choose “Use Exam” for yourself or “Share/Gift an Exam” for someone else.

Yes. Your friend can use your M1 for their own Medaica Heart Exam. They can simply visit Medaica.com, purchase an Add-On Exam, then use your M1 during their guided exam.

Each person will have their own personal Medaica account, patient information, guided exam and cardiac report.

Your Medaica Heart Exam Kit includes the connectors you need for common devices:

• USB-C connector built into the M1
  
• USB-A (USB 2.0) adapter
  
• Lightning adapter
  

These options make it easy to connect the M1 to many compatible phones, tablets and computers.

When your Medaica Heart Exam Kit arrives, you’ll find a Quick Start Card inside with a link and QR code to the Medaica patient portal.

• Create your personal Medaica account
  
• Choose an available date and time for your guided heart exam
  
• Complete your patient information and required consent forms
  

Your Quick Start Card makes it easy to get from opening your kit to scheduling your exam.

You have one full year from the original purchase date to complete your Medaica Heart Exam.

Each person needs their own individual guided exam and personal patient information, so two exams cannot be completed during the same appointment.

If you’re using a Couples Heart Exam Kit, you can schedule the appointments back-to-back on the same day when availability allows.

Absolutely. Please cancel your appointment at least 24 hours in advance to avoid possible cancellation fees. You can reschedule for a new date right away or choose a new date later at your convenience.

Please log in to your Medaica patient portal and cancel your appointment at least 24 hours in advance to avoid any possible late cancelation fees. You can always change or reschedule your exam at your convenience.

We understand that life happens. Medaica will waive the fee for your first late cancellation or missed appointment.

After that, a $50 rescheduling fee will apply before a new appointment can be booked.

Medaica accepts returns within 30 days of delivery.

• Unopened M1 device packaging: You may return it for a full refund.
  
• Opened M1 device packaging: A $50 disposal fee will be deducted from your refund because opened M1 medical devices cannot be resold for sanitation reasons.
  

Customers are responsible for return shipping. To begin a return, email support@medaica.com with “Return” and your order number in the subject line. We’ll send you the return shipping address and instructions.

Once your return is received and processed, your refund will be issued to your original payment method.

Yes. The Medaica M1 includes a 1-year limited warranty covering defects in materials and workmanship under normal use.

The warranty does not cover accidental damage, misuse, water damage, lost devices or normal wear and tear.

If you believe your M1 may have a warranty issue, please contact support@medaica.com and we’ll help you with the next steps.

During your guided Medaica Heart Exam, a Medaica technician helps you record heart sounds from several locations on your chest using the M1 Digital Stethoscope. The exam listens to the structural sounds, timing and rhythm of your heart as it beats.

These recordings can help identify findings such as heart murmurs, extra heart sounds, irregular rhythms, turbulent blood flow and valve-related abnormalities. Your recordings are then evaluated through Medaica’s medical AI-assisted, cardiologist-reviewed process and you receive a Heart Report summarizing the findings from your screening exam.

Heart disease can develop silently, often before noticeable symptoms appear. About 50% of men and women will develop heart disease in their lifetime, yet up to 80% of heart disease and stroke is preventable. That’s why early awareness and action matters and why our mission is simple: Act Early. Detect Early.

A Medaica Heart Exam is for anyone who wants to be more proactive about their heart health.

It may be especially helpful for people who:

• Have a family history of heart disease
  
• Have heart-health risk factors such as smoking, excess weight, high blood pressure, high cholesterol, diabetes or a sedentary lifestyle
  
• Already have a heart condition and want additional heart-sound information between regular doctor visits
  
• Want to establish a baseline so future exams can be compared over time
  
• Have no noticeable symptoms but don’t want to wait for symptoms before paying attention to their heart
  
• Want useful heart-health information they can share with their doctor
  

You don’t have to wait until something feels wrong to start paying attention to your heart. Act Early. Detect Early.

A Medaica Home Heart Exam typically takes about 15–20 minutes. Your Medaica technician will guide you through the exam step by step and make sure good-quality recordings are collected.

A trained Medaica technician will meet with you by video and guide you through your exam step by step. You’ll also see a virtual guide on your screen showing you exactly where to place the M1, making it easy to position the device correctly and collect clear heart-sound recordings.

Please Note: The Medaica Guide does not diagnose or interpret your heart sounds.

Choose a quiet, private place with a strong internet connection. Have your M1 and compatible phone, tablet or computer ready, make sure your device is charged, and follow any setup instructions provided before your appointment.

Wear a thin shirt or T-shirt to help
make it easier to capture clear heart sounds.

Some medicines can affect your heart rate or rhythm. Keep taking your medicines as prescribed.

Do not change or stop your medicines for a Medaica exam.

Heart sounds are easier to record in a quiet room. Turn off TVs and music and try to limit talking or other background noise while recordings are being made.

Your Heart Report is typically ready within 3–5 business days after your Medaica Heart Exam. We’ll email you as soon as it’s ready with a secure link to view your report.

We’ll email you a secure link when your Heart Report is ready. You can also log in to your Medaica account at any time to view your report.

Yes. Your Heart Report is yours to keep and share with your doctor or other healthcare provider at any time.

Your Heart Report will summarize the findings from your exam. If something is identified that may need further evaluation, follow the recommendations in your report and share it with your healthcare provider.

Some medications can affect your heart rate, rhythm, blood pressure and other cardiac factors, which may be reflected in your exam results.

Please keep taking your medications exactly as prescribed by your doctor. Medaica will never tell you to stop, change or alter your medications.

A normal Heart Report is reassuring, but no single screening exam can rule out every heart condition. Your Medaica Heart Exam is one piece of your overall heart-health picture and does not replace regular medical care.

If you have symptoms or ongoing concerns, please speak with your healthcare provider even if your report does not identify an abnormal heart sound.

No single medical test tells the whole story. Different tests look at the body in different ways - just as an X-ray and an MRI can provide different information. Your Medaica Heart Exam is one valuable piece of your overall heart-health picture.

Medaica Support can help you locate your Heart Report and explain the Medaica process, but we cannot interpret your medical findings, diagnose a condition or provide medical advice.

If you have questions about what your results mean for your health, please share your Heart Report with your healthcare provider.

The value of your Medaica screening is early awareness — giving you useful information to bring to your doctor. Act Early. Detect Early. Helping you to help your doctor help you.

You can complete your Medaica Heart Exam using a compatible Apple or Android phone, iPad, laptop or desktop computer with a working camera and microphone.

For laptops and desktop computers, use the latest Google Chrome browser.

You can complete your Medaica Home Heart Exam using:

• iPhone or iPad: iOS/iPadOS 16 or later using the Medaica app
  
• Android: Android 12 or later using the Medaica app
  
• Windows: Windows 10 or later using Google Chrome
  
• Mac: macOS 12 or later using Google Chrome
  

Some devices, operating systems or adapter combinations may not support all features.

It depends on the device you’re using:

• PC or Mac: No app is needed. You can join your Heart Exam using Google Chrome and the link provided for your appointment.
  
• iPhone or iPad: Download the Apple Medaica Patient app from the Apple App Store.
  
  Click Here For Apple App Store →
  
  
• Android phone or tablet: Download the Google Play Medaica Patient app from Google Play.
  
  Click Here For Google Play →
  

Please use the latest version of Google
Chrome. 

For the most reliable and best overall exam experience, we highly recommend using Google Chrome on a laptop or desktop.

Yes. The Medaica M1 uses USB-C and works with compatible USB-C devices.

Your kit also includes a USB-A (USB 2.0) adapter and a Lightning adapter, so the M1 can connect with many compatible phones, tablets and computers.

Yes, if your iPhone meets Medaica’s current system requirements. The kit includes a Lightning adapter.

Yes, if it meets Medaica’s current system requirements and has a working camera,
microphone and supported connection for the M1 digital stethoscope.

Your camera and microphone allow you and your Medaica Guide to see and speak with each other during the guided exam. Your M1 separately records your heart sounds.

Yes. You need an internet connection for the guided exam and to securely transmit
your heart-sound recordings.

Once you connect the M1 to your compatible phone, tablet or computer, the M1’s white LED will light up. During your exam, your screen will also show you and your Medaica Guide whether the M1 is connected. Your Guide will make sure everything is connected and working correctly before collecting your heart-sound
recordings.

No. The Medaica M1 connects directly to your compatible phone, tablet or computer and does not require batteries or charging.

Unplug the M1 before cleaning. Wipe the outside with a damp cloth or 70% alcohol disinfectant wipe, then let it air dry for at least two minutes before using it again.

IMPORTANT: Do not soak the M1 in water or other liquids.

Medaica does not currently accept or bill health insurance directly.

Medaica products and exams may be eligible for HSA or FSA reimbursement, depending on your individual plan.

We do not currently accept HSA or FSA cards directly at checkout, but we can provide an itemized receipt for you to submit to your plan administrator for reimbursement.

Your HSA or FSA provider will make the final determination on eligibility.

We accept all major credit and debit cards, along with additional secure payment options that may be available at checkout.

Please visit the Medaica product page for current pricing and available exam options.

Yes. Medaica takes the privacy and security of your health information very seriously. Your health records and heart-sound recordings are securely stored and protected.

When outside services are used to support processing, your information is anonymized as appropriate. Medaica does not sell your personal health information (PHI) to third parties.

For more information about how Medaica protects and uses your information, please see our Privacy Policy.

Yes. Medaica follows applicable privacy and security requirements, including HIPAA where it applies to our services, and uses safeguards designed to protect your health information.

Your health information and heart-sound recordings are securely stored and only available to authorized Medaica personnel who need access to provide your exam and related services.

Your Medaica Guide only sees the information needed to guide and complete your exam and does not interpret your medical information. When heart-sound recordings are provided to outside services for processing, they are anonymized.

Medaica does not sell your personal health information (PHI) to third parties. For more information, please see our Privacy Policy.

The Medaica Heart Exam is a screening exam designed to identify potential signs of heart abnormalities.

Heart disease is the #1 cause of death in the United States, claiming a life about every 34 seconds. Yet the American Heart Association reports that 80% of heart disease is preventable. That’s why Act Early. Detect Early. is at the heart of Medaica’s mission.

Doctors have listened to heart sounds for more than 200 years because they can reveal important information about how the heart is working.

While an EKG, smartwatch or blood pressure cuff measures things like electrical rhythm, heart rate or blood pressure, the Medaica M1 listens to the actual sounds created by your heart’s structure, valves and blood flow as it beats. These sounds can help identify unusual patterns such as murmurs, extra heart sounds, irregular rhythms and changes in blood flow or valve function that may deserve further evaluation.

Your Heart Report shows whether key findings fall within normal, borderline or elevated ranges. It can identify unusual patterns such as an irregular heartbeat or abnormal structural sounds, including patterns that may be associated with turbulent blood flow, heart murmurs or possible valve conditions.

From the comfort of home, your heart sounds are digitally recorded through a guided exam and evaluated through an AI-assisted, cardiologist-reviewed process. If something may deserve further attention, your Heart Report gives you useful information to bring to your doctor and helps you start a more informed conversation about your heart health.

Helping you to help your doctor help you.

Your heart makes sounds as it beats, its valves open and close and blood moves through it. Changes in the timing, loudness, rhythm and frequency of heart sounds can provide important information about how the heart is working.

Unusual heart sounds can include murmurs, extra heart sounds or changes in rhythm. These may be associated with changes in blood flow, heart valve function or other conditions that may warrant further evaluation.

The Medaica M1 is a digital stethoscope that records these heart sounds so they can be reviewed as part of your Medaica Heart Exam. If a potential concern is identified, your cardiac report can help your doctor decide whether further evaluation or testing may be appropriate.

Recording your heart sounds over time can also create a useful baseline. Comparing future recordings with earlier ones may help you and your doctor identify changes and determine whether further evaluation is needed.

The complete Medaica Heart Exam, including AI-assisted analysis and cardiologist review, is designed to screen your heart sounds for abnormalities or patterns that can be associated with heart disease. When present, these can include murmurs, extra heart sounds, irregular rhythms and changes related to blood flow or valve function.

Your Heart Report can show findings within normal ranges or identify a potential concern that deserves further attention. That early awareness is exactly why our mission is Act Early. Detect Early.

If a potential concern is identified, your report gives you useful information to bring to your doctor and can help guide the conversation about whether additional evaluation or testing is appropriate.

Medaica is a screening exam, not a final diagnosis. Your doctor makes the diagnosis using your full medical history, examination and any additional testing needed.

We help identify potential concerns earlier - whether or not symptoms are present - so you can take the next step with your doctor..

No. Medaica provides additional information about your heart sounds. It does not replace regular medical care, a doctor’s evaluation or other tests your healthcare provider recommends.

No. The Medaica Heart Exam is not designed to detect or rule out a heart attack.

IMPORTANT: If you think you may be having a heart attack or are experiencing concerning symptoms, call 911 or seek emergency medical care immediately.

No. Do not wait for a Medaica Heart Exam if you may be having a medical emergency. Call 911 or seek emergency medical care immediately.

No. Heart sounds cannot determine whether your coronary arteries are blocked. Other tests, such as coronary CT scans, stress tests or angiography are used to evaluate blocked arteries and coronary artery disease.

Yes. The complete Medaica Heart Exam can identify abnormal heart sounds and patterns that may be consistent with a heart murmur. Your heart sounds are captured with the M1 and evaluated through Medaica’s AI-assisted, cardiologist-reviewed process.

If a murmur or other potential concern is identified, your Heart Report gives you useful information to share with your doctor and can help determine whether further testing, such as an echocardiogram, may be appropriate.

Medaica screens for these findings but does not diagnose the underlying cause of a murmur or a specific valve condition.

Some heart valve problems can change blood flow and produce abnormal heart sounds or murmurs. The complete Medaica Heart Exam is designed to screen for these types of findings and may identify patterns that deserve further evaluation.

If a potential concern is found, your Heart Report gives you useful information to share with your doctor and can help determine whether additional testing, such as an echocardiogram, may be appropriate.

Medaica does not diagnose heart valve disease - your doctor determines the cause of the finding and the appropriate next steps.

The Medaica Heart Exam can capture irregular heart rhythms that are present during your exam and may identify a pattern that deserves further evaluation.

Because AFib is an electrical rhythm condition and can come and go, it is best evaluated with an EKG or heart monitor. If an irregular rhythm is identified during your Medaica exam, your Heart Report can give you useful information to discuss with your doctor.

Congestive heart failure (CHF) can sometimes be associated with changes in heart sounds, including extra or abnormal heart sounds. The complete Medaica Heart Exam is designed to screen for these types of findings and can identify patterns that may deserve further evaluation.

If a potential concern is identified, your Heart Report gives you useful information to share with your doctor and can help determine whether additional evaluation or testing is appropriate.

Medaica does not diagnose congestive heart failure. Your doctor considers your Heart Report along with your symptoms, medical history and any additional testing needed to determine the cause of the finding.

An EKG and a digital stethoscope provide different types of information about the heart.

• EKG Device: Records the heart’s electrical activity and is commonly used to evaluate heart rate and rhythm.
  
• Digital Stethoscope: Listens to the actual sounds created as the heart beats and pumps blood, which can provide information about blood flow, murmurs, extra heart sounds and valve-related sounds. It can also be used to measure heart rate and evaluate heart rhythm.
  

Both can capture signs of an irregular heartbeat, but they look at the heart in different ways. An EKG does not provide the structural information heard through a stethoscope, just as a stethoscope does not detect the electrical signals that an EKG does.

The Medaica Heart Exam can complement information from an EKG, blood pressure reading or other heart-health tests, helping give you and your doctor a broader picture of your heart health and whether further evaluation may be appropriate.

Both can provide useful heart-health information, but they look at the heart in different ways.

• Smartwatch: Many smartwatches track wellness information such as activity, heart rate and sleep. Some also include EKG features that measure the heart’s electrical activity.
  
• Medaica M1 Digital Stethoscope: The FDA-cleared Medaica M1 records acoustic biomarkers - the sounds created as your heart beats and pumps blood. These sounds can provide important information about blood flow, murmurs and heart valve function that a smartwatch or EKG does not measure.
  

A smartwatch and the Medaica M1 can complement each other. Along with information such as your blood pressure and EKG, your Medaica Heart Exam can give your doctor another important piece of the picture and help determine whether further evaluation may be appropriate.

No. The Medaica M1 is a digital stethoscope that records heart sounds and does not measure blood pressure.

No. The Medaica Heart Exam does not perform blood tests or measure cholesterol.

Yes. The FDA-cleared Medaica M1 Digital Stethoscope supports both heart and lung auscultation. Medaica’s current Home Heart Exam is specifically focused on recording and reviewing heart sounds.

Yes. The Medaica M1 Digital Stethoscope can record heart sounds from someone with a pacemaker or implanted defibrillator.

The M1 does not check the function or settings of your implanted device, so you should continue with your regular monitoring and cardiology care.

Yes. You can still have a Medaica Heart Exam if you have existing heart disease, stents or have had previous heart surgery.

Medaica can also be a helpful way to stay proactive between regular doctor visits. Repeating exams over time can help with baselining - giving you heart-sound information that can be compared over time and shared with your doctor if anything changes.

Medaica does not replace the care, testing or follow-up recommended by your cardiologist or healthcare provider.

Yes. The Medaica Heart Exam can be used during pregnancy to record and evaluate your heart sounds.

The exam is designed to assess your heart, not your baby’s heartbeat, and should not be used for fetal monitoring.

Yes. A parent, guardian or caregiver can use the M1 during a Medaica Heart Exam for a child or teenager under 18.

The M1 must be operated by an adult age 18 or older.

Yes. We recommend testing your device, camera, microphone and M1 connection before your appointment so everything is ready to go.

You can use our online testing tool:

CLICK HERE TO TEST YOUR DEVICE

First, check your email inbox, spam, junk and Promotions folders.

You can also go to patient.medaica.com, enter your name and email address, and view your pending exams and appointment information.

If you still can’t find your appointment details, please contact Medaica Support at support@medaica.com or 1-888-MEDAICA (1-888-633-2422).

Please contact support and we will be happy to help you access your account.

First, make sure your device meets Medaica’s system requirements and that your operating system is up to date.

Then restart your device and try again. If you’re still having trouble, please contact Medaica Support and we’ll be happy to help.

If your phone has a protective case, check that it is not preventing the connector from being inserted all the way. If needed, remove the case and try again.

You can also disconnect and reconnect the M1, then restart your phone, Medaica app or browser.

If it still isn’t working, contact Medaica Support at support@medaica.com or 1-888-MEDAICA (1-888-633-2422).

Make sure the Medaica app or Chrome has permission to access your camera. Close any other apps that may be using the camera, then try again.

If the problem continues, restart your device. If you still need help, contact Medaica Support at support@medaica.com or 1-888-MEDAICA (1-888-633-2422).

Make sure the Medaica app or Chrome has permission to access your microphone. Close any other apps that may be using it, then try again.

If the problem continues, restart your device. If you still need help, contact Medaica Support at support@medaica.com or 1-888-MEDAICA (1-888-633-2422).

Your Medaica Guide will help adjust the placement of the M1 and repeat the recording if needed.

If an additional recording session is necessary, Medaica Support will help you arrange the next steps.

At the beginning of your guided exam, your Medaica technician will confirm the best phone number to reach you in case the connection is lost.

First, try to rejoin using the same Medaica app or exam link.

If you’re unable to reconnect, your technician will call you and help with the next steps. If additional help is needed, Medaica Support will assist you with completing or rescheduling your exam.

At the beginning of your guided exam, your Medaica technician will confirm the best phone number to reach you in case the app or browser freezes.

First, close and reopen the Medaica app or browser, then try to rejoin using the same exam link.

If you’re unable to reconnect, your technician will call you and help with the next steps. If additional help is needed, Medaica Support will assist you with completing or rescheduling your exam.

Our team is always happy to help.

Please reach out on our Contact Page

Email: support@medaica.com

Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time.

Phone: 1-888-MEDAICA (1-888-633-2422)

Messages outside those hours are returned the next business day.

You can contact us through our contact page! We will be happy to assist you. Contact Us