Shipping policy
Effective Date: July 9, 2026
Last Updated: July 9, 2026
Standard shipping is free on all Medaica orders shipped within the United States.
Where We Ship
Medaica currently ships within the United States only.
We ship to all 50 U.S. states, including Alaska and Hawaii.
We do not currently ship internationally or to U.S. territories.
Order Processing
Orders are normally processed and shipped from Nevada within two business days after the order is placed and payment is confirmed.
Business days are Monday through Friday, excluding federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
If there is a material delay in processing your order, we will contact you using the email address or telephone number provided with the order.
Shipping Method and Delivery Time
Orders are normally shipped using USPS Ground Advantage.
USPS Ground Advantage generally delivers within two to five business days after shipment. Delivery to Alaska, Hawaii, remote areas, and certain other destinations may take longer.
Most orders should therefore arrive approximately four to seven business days after the order is placed, consisting of:
- Up to two business days for order processing; and
- Approximately two to five business days for USPS delivery.
Delivery dates are estimates and are not guaranteed.
Actual delivery times may be affected by the destination, postal operations, weather, holidays, natural disasters, transportation interruptions, or other circumstances outside Medaica’s reasonable control.
Shipping Charges
Standard shipping is free on all Medaica orders shipped within the United States, including Alaska and Hawaii.
No separate standard shipping charge will be added at checkout.
If expedited or alternative shipping options are offered, any additional charge will be displayed at checkout before you complete your purchase.
Order Tracking
When your order ships, we will send a shipping-confirmation email containing USPS tracking information.
Tracking information may take up to 24 hours to become active after the shipping confirmation is sent.
Shipping Addresses
You are responsible for providing a complete and accurate:
- Recipient name;
- Street address or eligible post office box;
- Apartment, suite, or unit number;
- City, state, and ZIP code;
- Email address; and
- Telephone number.
Please review this information carefully before submitting your order.
Contact us promptly if you notice an error in your shipping information. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes after an order has been processed.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.
Delayed or Missing Orders
If your order has not arrived by the estimated delivery date, first review the USPS tracking information provided in your shipping-confirmation email.
If tracking has not updated, the package appears to be lost, or the order is materially delayed, contact us at:
Email: support@medaica.com
Phone: 1-888-MEDAICA
Please include:
- Your name;
- Order number;
- Shipping address;
- Email address and telephone number; and
- A brief description of the issue.
We will review the shipment and work with USPS to investigate the issue.
Orders Marked as Delivered
If USPS marks your order as delivered but you cannot locate it:
- Check around the delivery location, mailbox, parcel locker, and any secure delivery areas;
- Ask other members of your household, building staff, or nearby neighbors whether they accepted it; and
- Contact us promptly if the package still cannot be located.
We will review the available tracking and delivery information and assist with an appropriate postal investigation.
Damaged or Incorrect Orders
If your order arrives damaged, contains the wrong product, or is missing an item, contact us promptly at:
Email: support@medaica.com
Phone: 1-888-MEDAICA
Please include:
- Your name;
- Order number;
- Shipping address;
- A description of the issue; and
- Clear photographs of the product, packaging, shipping label, and visible damage where applicable.
Keep the product and all original packaging until we have reviewed the issue and provided instructions.
Confirmed damaged, missing, or incorrectly supplied products will be handled in accordance with our Return and Refund Policy.
Contact Information
Questions concerning shipping or delivery may be directed to:
Medaica, Inc.
170 S. Green Valley Pkwy., Suite 300
Henderson, Nevada 89012
United States
Email: support@medaica.com
Phone: 1-888-633 2422
Website: medaica.com