Refund policy

We want you to be satisfied with your Medaica purchase. Please review the following policy before requesting a return.

30-Day Return Period

You may request a return within 30 days after your order is delivered.

To qualify for a full product refund, the device must:

  • Be unopened and unused;
  • Have all original seals intact; and
  • Be returned in its original packaging with all included accessories, components, and materials.

Returns must be authorized by Medaica before they are shipped.

Opened Devices

Because the Medaica M1 is a personal-use medical device, opened devices cannot be resold or refurbished.

If the device packaging or seal has been opened, the device may still be returned within the 30-day return period, but a $50 medical-device handling and disposal deduction will be applied to the refund. This deduction reflects the inspection, handling, and sanitary disposal required for an opened personal-use medical device.

The deduction does not apply if the device is confirmed to have arrived defective, damaged, or incorrect.

How to Request a Return

To request a return, contact us using either of the following methods:

  • Email: support@medaica.com
  • Phone: 1-888-MEDAICA (633 2422)

You may also contact us through the support@medaica.com

Please include:

  • Your name;
  • Order number;
  • Email address and telephone number;
  • Shipping address;
  • The reason for the return; and
  • Photos of the product and packaging if the item is damaged, defective, or incorrect.

We will provide return instructions and the appropriate return address. Please do not send a product back without first contacting us.

Return Shipping

For change-of-mind returns, the customer is responsible for the cost of return shipping.

Original shipping charges, expedited shipping charges, and other delivery fees are not refundable.

We recommend using a trackable shipping method and retaining proof of shipment. Medaica is not responsible for returned packages that are lost or damaged before they reach us.

Inspection and Refunds

After we receive the returned product, we will inspect it to confirm its condition, packaging, seals, accessories, and eligibility under this policy.

If the return is approved, the applicable refund will be issued to the original payment method. Where agreed with the customer, we may instead issue store credit.

Please allow up to 10 business days after we receive and inspect the returned product for the refund to be processed. Your bank or card issuer may require additional time to post the refund to your account.

Damaged, Defective, Missing, or Incorrect Orders

If your order:

  • Arrives damaged;
  • Contains a defective device;
  • Does not arrive;
  • Is missing an item; or
  • Is not what you ordered,

please contact us promptly at support@medaica.com or call 1-888-MEDAICA (633 2422).

Include your order number, name, contact details, shipping address, a description of the problem, and photographs where applicable.

If we confirm that the product was damaged, defective, missing, or incorrectly supplied, we will make it right by providing an appropriate replacement or refund. Medaica will cover reasonable return-shipping costs when the return results from our error or a confirmed product defect.

The $50 handling and disposal deduction does not apply to products confirmed to have arrived damaged, defective, or incorrect.

Non-Returnable Items

We cannot accept returns of:

  • Products requested for return more than 30 days after delivery;
  • Products that have been materially damaged through misuse, neglect, accident, improper storage, or unauthorized modification;
  • Products missing the device or essential components; or
  • Products not purchased directly from Medaica or an authorized Medaica seller.

Purchases made through another retailer or seller must be returned through that seller in accordance with its return policy.

Exchanges

We do not offer direct change-of-mind exchanges. Once an eligible return has been approved and refunded, you may place a new order.

Defective, damaged, or incorrectly supplied products may be replaced at Medaica’s discretion.

Contact Us

Questions about returns or refunds may be directed to:

Medaica Inc.
Email: support@medaica.com
Phone: 1-888-633 2422